How can we help?
Email us any time and a real person will reply, usually within one business day.
Email: support@trypeachyapp.com
To help us help you faster, include your iPhone model, iOS version and, for billing questions, the date of the purchase. Never send us your password or card details.
Subscriptions and billing
Cancel your subscription
Peachy Pro is billed by Apple, so it is cancelled through Apple. On your iPhone openSettings › your name › Subscriptions › Peachy › Cancel Subscription, or go to Manage Subscriptions. Cancel at least 24 hours before your trial or current period ends to avoid the next charge. You keep Pro until the end of the period you have paid for. Deleting the app does not cancel your subscription.
Restore a purchase
Reinstalled Peachy or switched phones? Open Profile (the person icon at the top right of Home) and tap Restore purchases, making sure you are signed in to the same Apple ID that bought the subscription.
Refunds
Apple handles all App Store refunds. Request one at reportaproblem.apple.com with the Apple ID that made the purchase. If something in Peachy went wrong, email us too and we will back up your request.
Workouts
Videos won’t play
Exercise videos stream, so they need a connection. Check you are online and try again; if a video still won’t load, the exercise’s written cues are always there, and you can keep logging sets. Tell us which exercise it was and we will look into it.
Training somewhere new
Your plan is built for where you train — gym, home with bands, or no equipment — and you can switch any time.
Community and coach
Report or block someone
Use the options on any post or comment to report it or block the person who wrote it. Blocked users can’t see your posts, comments or leaderboard spots, and you won’t see theirs. We review every report within 24 hours. For anything urgent, email us too.
The AI coach
The coach is an AI assistant for Peachy Pro members, with a daily message limit. It gives general fitness guidance, can make mistakes, and never changes your plan unless you confirm. How your chats are handled is in the Privacy Policy.
Your account and data
Delete your account
In the app, go to Profile › Delete account and confirm. Profile is the person icon at the top right of Home. This permanently deletes your account, plan, workouts, measurements, progress photos, coach chats and community posts straight away. You can also email support@trypeachyapp.com with the subject “Delete my account” and we will do it for you within 30 days.
Deleting your account does not cancel your subscription — cancel it with Apple as above. Full details are in the Privacy Policy.
Get a copy of your data
Email us and we will send you a copy of the data linked to your account.
Training safely
Peachy is general fitness guidance, not medical advice. Check with your doctor before starting a new program, especially if you are pregnant, postpartum or managing an injury, and stop if anything hurts. See our Terms of Use.